Monitoring Contact Center Analytics
Contact center metrics are a crucial part of any industry that utilizes a contact center – especially those in IT, retail, and more. At Research Optimus, we help companies just like yours set up data collection tools, monitor data, and analyze performance. We employ experts in contact center performance evaluation, with years of experience working with all types of industries, and we guarantee accurate results with your contact center analytics.
We use the newest available analysis tools, and combine our knowledge of R, SAS, SPSS, SPSS Text mining, Speech Mining, and MS Excel to deliver results to your company. We're positive that we can analyze results and give you complete reports on past, current, and future projected performance.