Research Agency Back Office Support

When companies are reviewing tasks that can be cost-effectively outsourced, KPO back office services involving research and data analysis often appear near the top of the list. However, the key to a prudent outsourcing strategy is finding the talent to "get the job done" — we describe the importance of this often-difficult talent search as "Lining Up Talent to Play Your Game."

Research agencies can balance their workforce by outsourcing research work to Research Optimus when they get large projects, but are in a position to hire new employees. Even if the projects were small, and they are facing difficulty in using their internal resources, the smarter way out is to outsource. This will cut operational costs and lead to increased profits.

For more than a decade, Research Optimus has served as a long-term outsourcing partner for companies of all sizes across the globe — from the United States to New Zealand, Australia and Europe. We can provide customized backend solutions for businesses that specialize in research, market intelligence, data analytics and business intelligence.

Research Optimus has the specialized research experience that you need — and at affordable prices to suit every budget. In the following paragraphs, we provide an overview of our approach to outsourcing KPO back office services for research organizations.

Services and Expertise

Our customized research services are geared to fulfilling your specialized needs. Research Optimus applies defined research processes and methodologies that are fully compliant with your specific requirements — our research and data analysis is always results-oriented based on your criteria. Some of our KPO back office services include media research, social media monitoring, pharmaceutical research, business analytics and scientific research. Customized back office research services outsourced to Research Optimus often involve a combination of two or more "traditional" research services.

Clients frequently choose us because of our "Talent" alone. Research Optimus employs only the most-qualified candidates for our research team — each research specialist has either an MBA or PhD and several years of advanced research experience. For each customized back office research project, we assemble the "right team" for your needs and give you a single point of contact.

Engagement Options

Engaging Research Optimus will enable you to free up your human resources who can focus their attention on winning new clients. We regularly work with research organizations ranging from startups to mid-sized businesses and major multi-national corporations. This results in a wide variety of budgets and client preferences for working with us. We are always prepared to design an engagement model that reflects what works best for each individual client. Here are the primary alternatives:

Full-Time Equivalent (FTE)

This option gives you the benefits of having a "full-time team" without the need to hire any new employees within your company. If you choose this engagement model, you will always have a dedicated analyst (or an entire team of analysts) working with you on an ongoing basis.


This option is ideal for research clients that need to cover several different sectors on an irregular basis. Using our KPO back office services on an hourly basis is much more cost-effective than hiring new research analyst employees that you don't need on a full-time basis.

Project Based

Since our clients perform many research tasks on a "project" basis for research assignments such as market/business intelligence and data analytics, Research Optimus can provide "project pricing" that mirrors your specific project.

If you are not sure which engagement model might be "best" for you, we will be pleased to provide a cost proposal using each approach for comparison.

Resource Quality and Commitment

In the highly specialized research sectors, the need for consistent quality is often paramount in any outsourcing decisions. While saving money and time are always important considerations by companies choosing to outsource back office services, the ongoing need to meet quality goals should never be sacrificed or compromised with research services.

There are different standards and practices for defining quality, but the ISO (International Organization for Standardization) standards are especially important in establishing quality parameters for research tasks — Research Optimus follows ISO quality standards in literally everything that we do. This includes ISO 20252 and ISO 26362.

But that is not the end of the story in our ongoing commitment to quality. For example, Research Optimus complies with Marketing Research Standards that help to define "Best Practices" in the marketing research profession for confidentiality, fairness, professionalism and honesty. We are equally committed to fair regulation, practical advice and clear guidance.

Our Research Guarantee

Research Optimus is a global leader in providing research and analytics services to clients throughout the world. We always want our customers to be completely satisfied with everything that we do. Here are several of our "secrets to success" for KPO Back Office Services —

  • Client Confidentiality Is Guaranteed — Privacy and confidentiality are protected with advanced security protocols.
  • Exceptional Services at Affordable Prices — Research Optimus is proud of our significantly lower pricing compared to competitors.
  • One Point of Contact — A designated individual to talk to at any time.
  • 24/6 Customer Service — This enables Research Optimus to help you meet even the tightest deadlines.
  • Experienced Research Teams — Available whenever you need them and without the need to hire employees that are often in short supply in today's labor market.

Timing Is Everything

Saving time is often a key motivating factor for outsourcing KPO services for research. An equally important consideration is improving your business timing with quicker project starts and turnarounds. In the challenging world of research and data analytics services, effective timing can often prove to be the difference between winning or losing a client. Research Optimus would be honored to play a supporting role in your research mission by providing back office research services — When would you like us to start?

Pricing & Engagement Options

Flexible hourly pricing methodology for one-time research needs, and dedicated full-time equivalent resource allocation for on-going projects.

Quality Systems

ISO 9001:2008 standard quality assurance and defined quality polices to ensure data collection and presentation accuracy levels are consistent.

Security and Confidentiality

Customer information and project confidentiality secured by Non-disclosure Agreements and project data by workstation security policies.

Note: Research Optimus responds to business enquiries only, and we do not make unsolicited or automated calls. If you receive such calls please submit your complaint to