Social Media Listening Service
Hear What Your Audiences Are Saying

Build a robust online presence by understanding your audience's needs and preferences. At Research Optimus, we specialize in leveraging the power of social media analysis in sync with technology to provide valuable insights and empower our clients to make data-driven decisions.

Research Optimus has been providing research and analytics services for over 10 years across USA, Europe, or Australia. Our social media listening services are designed for businesses of all sizes to understand customers' needs and preferences.

With our state-of-the-art tools and advanced understanding of social media algorithms, we closely monitor social media platforms, including Twitter, Facebook, Instagram, and more, to capture every mention, hashtag, and conversation related to your brand in real-time.

Contact Us

How Social Media Listening Services
Get Better with Research Optimus?

  • Better Understanding of Your Customers

    Understand your customers' needs and preferences better with our social media listening services. 86% of consumers prefer honest and transparent brands on social media. By monitoring their interaction, we identify key pain-points and areas of improvement.

  • Improved Customer Service

    Engage with your customers promptly and build a positive reputation with our social media listening services. 67% of consumers use a company's social media site for services, and our social media listening services help you to respond to complaints in real-time.

  • Competitive Insights

    96% of brands use Twitter for customer service, while 63% use Facebook. Our social listening strategy monitors your competitors' campaigns, promotions, and content strategy to analyze their strengths-weaknesses across all the social media platforms.

  • Reputation Management

    Manage your brand's reputation better with social media listening services. Since 82% of consumers read online reviews, using our social media listening services, you can identify and address negative comments or reviews, protecting your brand's reputation.

  • Expertise

    Our team of experts has over 10 years of experience in social media listening and monitoring. We use advanced tools and techniques to provide accurate and actionable insights.

  • Customized Solutions

    We understand that every business is unique. Depending on your business type and target audience, we provide customized Social Media Listening services specific to your marketing goals using the reporting framework, specific metrics, and social listening strategy.

  • Timely Delivery

    We understand the importance of timely delivery of service. Our team works round the clock across eight delivery centers globally to deliver reports and insights within the agreed-upon timeframe.

  • Competitive Pricing

    We offer competitive pricing for our social media listening services, ensuring you get the best value for your investment.

Our Social Media
Listening Strategy

Our social listening strategy is designed to help you unlock your customers' secrets, allowing you to make informed business decisions and drive revenue growth. And this is how we do that just in 6 steps:

Get Started With
Social Listening

Build a stronger brand, increase customer loyalty, and drive revenue growth. Contact Research Optimus today to learn more about our social media listening services and how we can help you boost your brand value.

Research Optimus

Recent Case Study

Testimonials - What Clients Say

Subscribe Newsletter

Subscribe Newsletter

Get the latest Newsletter from Research Optimus