Customer Satisfaction Market Research
from Research Optimus
Research Optimus (ROP) provides customized customer satisfaction survey analysis for market research companies, management consultants, marketing firms and customer relations managers. Our analysts operating from Bangalore, India, make it easy for customer service and marketing professionals to monitor consumer satisfaction and stay ahead of the competition.
Our prudent combination of cost-effective pricing and timely project turnarounds backed by over a decade of survey results analysis experience helps us deliver significant benefits to our customers from across North America and Europe.
To know more about our white-label research and analytical services, connect with our expert today.
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Customer Satisfaction Market Research
Services from Research Optimus
ROP offers the following customer satisfaction (CSAT) survey analysis services:
- Customer Relations Strategies, Best Practices, and Analysis
ROP evaluates customer satisfaction strategies and industry best practices along with a candid and unbiased review of the advantages, disadvantages and potential problems to avoid for each strategic option.
- Data Analysis of Survey Results
ROP facilitates the CSAT data management process with survey analysis techniques that meet international standards, avoid common mistakes and present results in reader-friendly formats.
- Customized CSAT Questionnaires
ROP develops a customer satisfaction questionnaire and survey process that is designed to meet specific client requirements such as data needs, scheduling, and costs.
- Consumer Service Review
ROP provides an independent assessment of customer relations policies, procedures, and actual results within an organization.
- Customer Satisfaction Insights and Updates
ROP keeps you up-to-date with timely consumer survey insights regularly and monitors global developments and innovations to help you stay one step ahead of competitors.
Benefits of Partnering
with Research Optimus for Outsourcing Research
Here are some of the benefits of working with ROP:
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We make it easy to customize your CSAT questionnaire in any language. Our client-centric approach also helps you to keep survey expenses and turnaround requirements under control.
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ROP helps you to take a step back and get an independent look at how you are doing with consumer satisfaction. This unbiased assessment can help even more when our team repeats the process regularly.
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ROP ensures that your customer satisfaction survey process reflects industry best practices and avoids common problems that can distort results and adversely impact customer retention efforts.
Testimonials - What Clients Say
We achieved substantial cost and time savings on several difficult projects. The services provided by Research Optimus was prompt attention to our requests and attention to details were excellent.
Senior Vice President
Even though most of our communication was done via email, it was extremely easy to work with Research Optimus. Superbly quick turnaround time which was quicker than needed. They were there when I needed them!
Leading STM Publisher
After carefully reviewing the documents you provided, we are suitably impressed with the meticulous details and extracted data which is truly high-quality
Managing Director
